Terms and Conditions

Booking and Payment

To secure your spot for the the event/course, full payment is required at the time of booking. Reservations are confirmed upon receipt of payment, and availability is subject to change until payment is received.

All prices are in SEK. Failure to submit full payment may result in the cancellation of your reservation. Once payment is received, the booking is considered confirmed, and our cancellation policy applies. Please review our cancellation policy for details on refunds and cancellations.

Events and tailored Courses

● At the time of reservation, Nordic Friluftsliv & Outdoors (NFO) will charge 50% of the product price as a down payment.

● The remaining 50% of the cost shall be paid no less than 30 days prior to the start of the event/course. Please be aware that your request will only be reserved after a down payment is made. Sending us an inquiry will not secure an event/course.

● If the balance is not paid within 30 days prior to the trip start, NFO reserves the right to cancel your booking.

● For events/courses requested within 30 days before the planned tour date, NFO charges 100%.

Cancellation

● If cancelled 30 days before the activity starts, the participant must pay 25% of the total price.

● In case of cancellation during the last 30 days before the activity day, the participant must pay the full total price.

● We recommend all our customers to have valid insurance covering cancellation issues.

Amendments

In the event/course of a change in registration, a change fee of SEK 200 per registered person will apply.

Changes from the organizer before the activity starts or cancellation of activities NFO can change the terms of the agreement to the participant’s disadvantage only if it is necessary due to external circumstances or changed conditions.

Weather Conditions

If the planned event/course is not possible to carry out due to weather conditions, the customer will be offered an alternative arrangement. The specifics of these arrangements are detailed below.

2-3-Hour Events/courses

In the event of a cancellation of a day-kayak, or 3-hour sailing trip due to weather conditions, NFO will set up a guided hike as compensation, alternatively reschedule the event/course if possible. This alternative arrangement is designed to provide a comparable experience to the original booking.

Overnight events/courses

For overnight events/courses that are impacted by weather conditions, we offer the following options:

● Rescheduling: The customer may choose to reschedule their event/course to a different date that suits them, subject to availability.

● Alternative Routes and Tours: We can propose alternative routes and tours that are safe and enjoyable, taking into account the prevailing weather conditions.

Events and Tailored Courses

For events/courses affected by weather conditions, we will come up with alternative suggestions tailored to the preferences and safety of the group.

Please note that the safety and satisfaction of our customers are our top priorities.

Age

Persons under the age of 18 must have a signature on a self-declaration from the responsible parent to participate in events/courses. Persons under the age of 15 must be accompanied by an adult responsible person. On selected events/courses, this can be deviated from agreement.

Please specify ages for your group in the contact sheet upon request. It is up to each individual guest to familiarize themselves with the age limits by contacting NFO before booking a trip.

This is included in the price

Each activity on the NFO website (Nordic-fo.com) specifies what is included in the price regarding equipment, transport, and food. This may vary on different events and courses.

Insurance

Insurance is not included in the price. The participant is recommended to review his/her accident insurance to make sure that it covers the current activity.

Arrangement

NFO will not pay costs that are caused by the participants’ poor condition or other personal circumstances. The participation fee will not be discounted in connection with an interrupted activity. NFO’s instructors have the right to reject participants if the participant’s lack of condition and/or equipment prevents the group from carrying out the activity according to the set plan. NFO’s instructors have the right to change the activity plan due to incidents that are outside NFO’s control.

The Participant’s Responsibility During an Activity

I agree that NFO or its guides cannot be held responsible for personal injury, equipment loss or damage when this is caused as a consequence of not following instructions given.

Guided Events/courses

● The participant is obliged to follow the instructions given by the instructor or by another person hired by NFO. The participant is obliged to respect the rules of order applying to the activity, transport, course facilities etc. and act in a way that other course participants or external persons are not disturbed or suffer discomfort. If the participant significantly violates this, NFO may expel the relevant participant.

● The participant is responsible for and must compensate for the damage he/she causes NFO through negligence, for example by not following instructions or regulations. The participant is also responsible for and must compensate for the damage that he/she has caused to NFO in the event of an offense or others that NFO has hired.

Claims and Complaints

Remarks or complaints about the event/course must be brought forward on the spot immediately and not at the end of the activity or afterwards. This gives the organizer an opportunity to rectify the matter. It is also a prerequisite for NFO to be able to process a possible written complaint. A written complaint must be received by NFO no later than one month after the end of the event/course. Due to this, no response can be expected until after this time. If the parties reach an agreement or a settlement is agreed upon on the spot, no further claims can be made after returning home.

Dispute Resolution

The parties should try to resolve disputes concerning the interpretation of the agreement through negotiations. If the parties do not agree, the dispute can be tried by Konsumentrådet, (the Swedish consumer Council) or by a general court.

Photos and Social Media

By agreeing to these terms and conditions you have given NFO your consent and agreed to allow our guides and other guests to take photos of/with you and the group you book on the behalf of to allow NFO to use these photos on social media/web page/ads. If you do not wish to give us consent to post photos of you, send us an email to matsoutdoor@gmail.com.

NFO reserves the right to change prices, and cannot be held responsible for misprints in text, images and links on our web pages. We reserve the right to make changes that may arise after completion of the material and schedules. We also reserve the right to make changes to prices and terms and conditions.